At TRENDORA, we want you to be confident with every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must:

• Be in the same condition in which it was received.

• Be unworn, unused, and free from damage or signs of wear.

• Include all original tags, accessories, and packaging.

• Be accompanied by a valid receipt or proof of purchase.

Items returned without prior approval may not be accepted.

To request a return, please contact our customer support team before sending the product back. Once your return request is approved, we will provide instructions regarding the return process and shipping address.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order details and relevant photos. Our team will review the issue and provide an appropriate solution.

Non-Returnable & Non-Refundable Items

The following products are strictly non-returnable and non-refundable:

• Perfumes and fragrances.

• Shoe cleaning kits and shoe care products.

• Customized, personalized, or special-order products.

• Products that have been worn, used, damaged, or altered after delivery.

• Items returned without their original packaging, tags, or accessories.

• Gift cards.

• Clearance or final-sale items, unless the product received is defective or incorrect.

For hygiene, safety, and product integrity reasons, perfumes, fragrances, cleaning kits, and shoe care products cannot be returned, exchanged, or refunded once purchased, except where the item is received damaged, defective, or incorrect.

Exchanges

• If you would like to exchange an eligible item for another size, style, or product, please contact our customer support team.
• Exchange requests are subject to product availability and approval after inspection of the returned item. Any price difference between the exchanged products may need to be paid or adjusted accordingly.
• Non-returnable products, including perfumes and cleaning kits, are not eligible for exchange.

Refunds

• Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
• If the refund is approved, it will be processed using the original payment method wherever possible.
• Please note that processing times may vary depending on your bank, card provider, or payment service.
• Original shipping charges and return shipping costs may be non-refundable unless the return is due to an incorrect, damaged, or defective item supplied by TRENDORA.

Return Shipping

Customers may be responsible for return shipping charges unless the product received was defective, damaged, or incorrect. We recommend using a reliable and trackable courier service when returning an item. TRENDORA cannot be held responsible for returned parcels lost or damaged during transit.

Contact Us

For returns, exchanges, refunds, or questions regarding this policy, please contact the TRENDORA customer support team. We recommend contacting us before returning any product so that our team can guide you through the correct return procedure.