Privcy Policy

Privacy Policy

Last updated: September 27, 2026

TRENDORA operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a secure and convenient shopping experience.

This Privacy Policy explains how TRENDORA collects, uses, stores and discloses personal information when you visit our website, place an order, communicate with us or otherwise use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with TRENDORA, we may collect or process information including:

  • Your name.

  • Billing and shipping address.

  • Phone number.

  • Email address.

  • Payment and transaction information.

  • Account information.

  • Products you view, purchase, return, exchange or add to your cart.

  • Communications you send to us.

  • Device, browser and network information.

  • IP address and similar technical identifiers.

  • Information about how you interact with and navigate our website.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or provide information through our website.

  • Automatically through our website using cookies and similar technologies.

  • From payment processors, courier companies and service providers involved in processing and fulfilling your order.

  • From marketing, analytics or technology partners where permitted by applicable law.

How We Use Your Personal Information

We may use your information to:

Process and Fulfil Orders

We use your personal information to process purchases, verify payments, fulfil orders, arrange delivery, manage returns and exchanges and provide order-related updates.

Provide Customer Support

We use your contact information and communications to respond to inquiries, resolve problems and provide customer service.

Improve Our Services

We may use information about how customers interact with our website to improve our products, website functionality and overall customer experience.

Marketing and Promotions

Where permitted, we may use your contact information to send promotional messages, offers, product updates and other marketing communications.

You may choose to unsubscribe from promotional emails or messages where an unsubscribe option is available.

Security and Fraud Prevention

We may use your information to detect, investigate and prevent fraudulent, unauthorized, illegal or suspicious activity and to protect our customers, website and business.

Legal and Regulatory Requirements

We may process personal information when necessary to comply with applicable laws, lawful requests, legal proceedings or regulatory requirements.

How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Payment processors.

  • Banks and financial service providers.

  • Courier and delivery companies.

  • Website hosting and technical service providers.

  • Customer support service providers.

  • Analytics providers.

  • Marketing and advertising partners.

  • Professional advisers where necessary.

  • Government authorities where disclosure is legally required.

We do not disclose customer information unnecessarily.

Third-party service providers may process information according to their own privacy policies and legal obligations.

Payments

When you make a payment through our website, payment information may be processed by third-party payment gateways, banks or payment service providers.

TRENDORA may not directly store complete debit-card or credit-card information when payments are securely processed by an authorized payment provider.

Customers should review the privacy practices of the relevant payment provider where appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.

  • Remember customer preferences.

  • Maintain shopping-cart functionality.

  • Understand website usage.

  • Improve performance.

  • Measure marketing effectiveness.

  • Provide relevant advertising where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Order and Transaction Information

When you place an order with TRENDORA, we may collect information necessary to process and deliver your purchase, including:

  • Name.

  • Contact details.

  • Shipping address.

  • Billing information.

  • Products ordered.

  • Order amount.

  • Payment status.

  • Delivery and courier information.

  • Returns, refunds or exchanges associated with your order.

This information may be retained where reasonably necessary for customer service, accounting, fraud prevention, dispute resolution and legal compliance.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

TRENDORA is not responsible for the privacy, security, accuracy or practices of third-party websites that we do not operate or control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Security of Your Information

We take reasonable administrative, technical and organizational measures to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Maintaining customer accounts.

  • Processing and documenting orders.

  • Providing customer support.

  • Handling returns, refunds and exchanges.

  • Preventing fraud.

  • Resolving disputes.

  • Maintaining financial and accounting records.

  • Complying with applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information where legally permitted.

  • Withdraw certain marketing permissions.

  • Opt out of promotional communications.

  • Raise concerns regarding how your information is handled.

To exercise an applicable privacy right, please contact TRENDORA using the contact information below.

We may need to verify your identity before processing certain requests.

Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection would violate applicable law.

If a parent or guardian believes that a child has provided personal information to TRENDORA without appropriate authorization, they may contact us to request review or deletion of that information where applicable.

Returns and Refunds

Returns, exchanges and refunds are handled according to our separate Return & Refund Policy.

You can review our Return & Refund Policy here:

https://www.trendorashoes.com/return-policy/

Changes to This Privacy Policy

TRENDORA may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements or operational processes.

When changes are made, we will update the “Last updated” date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

Contact TRENDORA

If you have questions regarding this Privacy Policy, your personal information, an order or our privacy practices, you may contact us using the details below:

TRENDORA

Store Address:
Near Mall of Wazirabad,
Opposite Suleman Sweets,
Main GT Road, Wazirabad, Punjab 52000, Pakistan

Phone / WhatsApp:
+92 344 5458257

Customer Support Email:
trendoraleatherstore@gmail.com

General Information Email:
info@trendorashoes.com